c44com Privacy Policy

1 Who We Are

c44com operates as an internationally licensed online casino and sports betting platform available to registered players, including those based in Pakistan. For the purposes of this Privacy Policy, c44com is the data controller responsible for the personal information collected through the c44com.net website and all associated platform services.

References to "c44com", "we", "us", or "our" throughout this Privacy Policy refer to the c44com platform and its operating entity. References to "you" or "your" refer to any individual who visits the c44com website, creates a registered account, or otherwise interacts with c44com's services.

If you have any questions about this Privacy Policy or about how c44com handles your personal data, you may contact our Data Support team directly at [email protected]. We aim to respond to all data-related enquiries within five (5) business days.

2 Data We Collect

c44com collects personal data that is necessary for the operation of a regulated online gaming platform. The categories of personal data we collect include the following:

We do not collect or store full bank card numbers. Where payment instruments are referenced, only partial identifiers and account references necessary for transaction matching are retained.

3 How We Collect Data

c44com collects personal data through several channels, each described below:

• Direct Registration: When you create a c44com account, you provide identity, contact, and financial data directly through the registration form.
• Account Activity: Usage data and gaming history are generated automatically as you interact with the c44com platform — placing bets, playing casino games, claiming bonuses, or adjusting account settings.
• Payment Transactions: When you make a deposit or request a withdrawal using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, your payment provider shares transaction data with c44com necessary to confirm and process the payment.
• Identity Verification: When you submit verification documents — such as your CNIC, a utility bill, or a bank statement — these are collected and processed by c44com and, where applicable, by our third-party identity verification partner.
• Cookies and Tracking Technologies: Technical and usage data is collected automatically when you visit the c44com website, as described in Section 9 of this policy.
• Customer Support Interactions: Communications data is collected when you contact our support team via live chat or email.
• Third-Party Sources: In limited circumstances, c44com may receive supplementary identity or fraud-screening data from licensed third-party data providers to assist with regulatory compliance obligations.

4 Legal Basis for Processing

c44com processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and c44com — specifically, to operate your account, process your transactions, and deliver the gaming and betting services you have requested.
• Legal Obligation: Processing is required for c44com to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) obligations, licensing conditions, and any other legal or regulatory requirements imposed on a licensed gaming operator.
• Legitimate Interests: Processing is carried out in pursuit of c44com's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your own data protection rights.
• Consent: Where c44com relies on your consent as the legal basis for processing — such as for non-essential cookies or direct marketing communications — we will request your consent clearly and separately. You have the right to withdraw consent at any time.

5 How We Use Your Data

c44com uses the personal data it collects for the following specific purposes:

• Creating and managing your registered c44com account, including verification of your identity and age (21+ requirement)
• Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank
• Detecting and preventing fraudulent activity, multi-accounting, money laundering, and unauthorised access
• Complying with KYC, AML, and other regulatory obligations imposed under c44com's international gaming licence
• Monitoring gaming activity to identify patterns consistent with problem gambling and triggering responsible gaming interventions where appropriate
• Personalising your experience on the c44com platform, including recommending relevant games, markets, and promotional offers
• Sending you transactional communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts
• Sending you marketing communications about c44com promotions, new games, and offers — only where you have provided consent or where a legitimate interest applies and you have not opted out
• Resolving disputes, complaints, and support queries raised through the c44com customer service team
• Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience

6 Data Sharing & Disclosure

c44com does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share your data only in the following circumstances and only to the extent necessary:

• Payment Processing Partners: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond payment processing.
• Identity Verification Providers: Where c44com engages a third-party KYC or identity verification service, your identity documents and personal details may be shared with that provider to complete the verification process. Such providers are contractually bound to handle your data securely and confidentially.
• Gaming Software Suppliers: Some casino games on the c44com platform are provided by third-party game studios. These suppliers may receive limited technical data — such as session identifiers and game outcome records — necessary to operate the game. They do not receive your full personal profile.
• Fraud Prevention and AML Services: c44com may share data with specialist fraud screening or financial intelligence services where there is a reasonable suspicion of fraudulent activity or money laundering.
• Regulatory and Legal Authorities: c44com will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or licensing obligation — including any lawful request made by Pakistani financial intelligence or law enforcement authorities.
• Business Transfers: In the event that c44com undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed.

All third parties with whom c44com shares personal data are required to maintain appropriate technical and organisational security measures and to process the data only for the stated purpose.

7 International Data Transfers

c44com operates on an international basis, and some of the service providers and technology partners we use may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than your country of residence.

When transferring personal data internationally, c44com takes steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include contractual clauses binding the recipient to data protection standards equivalent to those applied by c44com, or selection of recipients located in jurisdictions recognised as providing an adequate level of data protection.

By using the c44com platform and registering an account, you acknowledge and consent to the international transfer of your personal data as described in this section, where such transfer is necessary for the operation of your account and the delivery of platform services.

8 Data Retention

c44com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations.

As a general principle:

• Active Accounts: Personal data associated with your active c44com account is retained for as long as your account remains open and for a period thereafter as required by applicable AML and gaming regulations.
• Closed Accounts: Following account closure — whether voluntary or initiated by c44com — we retain identity, financial, and transaction records for a minimum of five (5) years in order to comply with anti-money laundering legislation and gaming licence audit requirements.
• Marketing Data: If you have consented to receive marketing communications, your contact details and preference data will be retained until you withdraw consent or request removal.
• Support and Dispute Records: Communications and dispute records are retained for a period sufficient to resolve any outstanding claims and to satisfy any statutory limitation periods applicable in the relevant jurisdiction.
• Technical and Usage Logs: System logs and usage data are retained for a rolling period of up to twelve (12) months for platform security and fraud detection purposes, after which they are deleted or anonymised.

When personal data is no longer required, c44com securely destroys or anonymises it in accordance with industry-standard data disposal practices.

9 Cookies & Tracking Technologies

The c44com website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve your experience. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the c44com website to operate. They enable core functions such as maintaining your login session, loading game content, and processing transactions. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limit configurations — so that you do not need to re-enter them on each visit.
• Analytics Cookies: These cookies collect anonymised data about how users navigate the c44com platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This information helps c44com improve the platform experience for Pakistani players and all other users.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to display relevant promotional content related to c44com offers within the platform. c44com does not use third-party advertising networks to serve ads on external websites.

You may manage your cookie preferences through the cookie settings panel available on the c44com website. Please note that disabling functional or analytics cookies may affect the quality of your experience on the platform. Disabling strictly necessary cookies will prevent the platform from functioning correctly.

10 Your Rights

Depending on your jurisdiction and applicable data protection law, you may have some or all of the following rights in relation to your personal data held by c44com:

• Right of Access: You have the right to request a copy of the personal data c44com holds about you. We will provide this information in a clear and accessible format within a reasonable timeframe.
• Right to Rectification: If any personal data c44com holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you can update information directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request that c44com delete your personal data. This right is not absolute — where c44com is required to retain data by law (such as for AML compliance), we may be unable to fulfil an erasure request in full. We will explain any such limitations clearly when responding to your request.
• Right to Restriction: You have the right to request that c44com restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed or while a complaint is under investigation.
• Right to Data Portability: Where technically feasible and legally applicable, you have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to c44com processing your personal data where that processing is based on legitimate interests. c44com will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where c44com processes your data on the basis of consent — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the c44com support team at [email protected] with a clear description of your request. We may need to verify your identity before processing certain requests, to prevent unauthorised disclosure of your data. We will acknowledge your request promptly and aim to provide a substantive response within thirty (30) days.

11 Marketing Communications

With your consent, c44com may send you marketing communications about platform promotions, new game releases, sports betting offers, tournament announcements, and other c44com news. These communications may be delivered by email or via in-platform notifications.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email from c44com
• Updating your communication preferences through your c44com account dashboard
• Contacting the c44com support team at [email protected] and requesting removal from marketing lists

Please note that withdrawing marketing consent does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal updates, security alerts, and account notices — which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

c44com will process opt-out requests promptly. You may continue to receive marketing communications for a short period following your opt-out request while our systems are updated, but your preference will be applied as quickly as technically possible.

12 Children & Minors

c44com is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps specifically designed to prevent access by minors.

If c44com becomes aware that personal data has been collected from an individual under the age of 21 — whether through a fraudulent registration or any other means — the associated account will be immediately closed, all data will be securely deleted, any deposited funds will be returned to the verified payment source, and the matter may be reported to the relevant authorities.

13 Security Measures

c44com implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL Encryption: All data transmitted between your browser or device and the c44com platform is encrypted using industry-standard TLS/SSL protocols.
• Two-Factor Authentication (2FA): c44com offers optional 2FA on all registered accounts. We strongly encourage all Pakistani users to enable 2FA as an additional layer of account security.
• Access Controls: Personal data is accessible only to c44com personnel and authorised service providers who have a legitimate business need to process it. Access is governed by role-based permissions and regularly reviewed.
• Secure Data Storage: Personal data is stored in secure, access-controlled environments. Financial data and identity documents are held in systems with enhanced security controls appropriate to the sensitivity of the information.
• Fraud Monitoring: c44com operates continuous automated monitoring systems to detect unusual login patterns, suspicious transaction activity, and potential data breach indicators.
• Staff Training: All c44com personnel who handle personal data receive regular training on data protection obligations and security best practices.

While c44com takes reasonable and appropriate steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, c44com will notify affected individuals promptly and take all necessary steps to contain and remediate the breach.

14 Third-Party Links

The c44com platform may contain references to third-party services — such as payment providers like JazzCash and EasyPaisa — that operate under their own terms of service and privacy policies. When you interact with a third-party payment gateway or service, you are subject to that third party's privacy practices, not this Privacy Policy.

c44com is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to review the privacy policies of any third-party providers you interact with in connection with your c44com account, particularly your chosen payment method provider.

15 Changes to This Policy

c44com reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform functionality, or data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — c44com will provide advance notice to registered users via email to the address on file, or through a prominent notification within the platform. For minor or administrative changes, updating the revision date on this page will constitute sufficient notice.

Your continued use of the c44com platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact our support team to discuss your account options.

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way c44com handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Live Chat: Available through your logged-in c44com account dashboard during Pakistan Standard Time (PST) business hours

We take all privacy-related enquiries seriously and aim to provide a substantive response within five (5) business days. For formal data subject rights requests — such as access, erasure, or portability requests — we aim to respond within thirty (30) days.

If you are not satisfied with c44com's response to your privacy complaint or data subject rights request, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. Details of the applicable supervisory authority are available upon request from our support team.